Fernie Central Reservations • WebRezPro


Fernie Central Reservations manages 50 upscale qualities in the common mountain city of Fernie, B.C., Canada. From mountainside chalets to downtown condos, this thriving trip rental enterprise presents discerning attendees with luxury accommodation and its homeowners with superb house administration solutions.

Because opening their doors in 2007, Fernie Central Reservations’ Co-operator and Revenue Manager Chris Mullin realized that automated house management software program was essential to efficiently running inventory and offering premier assistance to visitors and homeowners.

Visuals courtesy of Fernie Central Reservations

Handling a higher-conclusion portfolio of properties with all the bells and whistles calls for versatile holiday rental management application that allows the Fernie Central Reservations crew to retain on top of all aspects of their distinctive inventory:

  • Intuitive consumer interface
  • Reservation administration
  • Channel administration
  • Rental agreements and insurance policies
  • Automatic visitor communications 
  • Proprietor portal
  • Reserving and performance experiences

WebRezPro presents Fernie Central Reservations with a absolutely integrated PMS that simplifies and streamlines both of those front- and back again-workplace tasks.

“I really like to automate all the things and WebRezPro offers me that capacity. We use the electronic mail templates to send out off specific check out-in/out data, in-house updates, and Google evaluation requests right after a check-out,” said Mullin. Guiding the scenes, Mullin takes advantage of the system to send out weekly studies to their maintenance team to notify them when a guest is checking in or out so that guests constantly get there to a sizzling tub that is thoroughly clean and very hot.

WebRezPro presents the superior amount of versatility a chaotic enterprise like Fernie Central Reservations demands. “I can have various cancellation guidelines for significant and reduced year and at different properties. I can do nearly anything that I can picture to make my small business perform how I want it to function,” commented Mullin.

Their property house owners are impressed also: “Our house owners love the owner’s portal as they are in a position to see availability, nightly rates, reservation earnings, and operator/guest bookings all in a person place. If an proprietor would like to appear out to stop by their assets, they can simply see availability, affirm the scheduling and get prompt confirmation.”

A profitable alternative

Fernie Central Reservations has been applying WebRezPro to handle their trip rentals and bookings considering the fact that 2007. Considering that then, they’ve developed to turn out to be the primary holiday vacation rental corporation in the Elk Valley.

Over the several years, WebRezPro has served Fernie Central Reservations automate operations to continually enhance efficiency, purchaser company and profits. When the pandemic strike, WebRezPro presented the applications Fernie Central Reservations required to navigate switching journey restrictions and processes, such as automated guest communications and contactless test-ins.

In WebRezPro, Fernie Central Reservations has a associate, not just a tech answer.

“I am a little bit of a WebRezPro techy nerd and attempt to constantly tweak and fine tune to keep functions functioning perfectly. I like to automate, automate and automate. At any time I chat to one of your tech group members, they are amazingly properly properly trained,” said Mullin. “Your client assistance is next to none.”

Study the total circumstance research to find out more about Fernie Central Reservations’ experience with WebRezPro.


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